Help & FAQs

Find answers to our most frequently asked questions below. Can’t find what you’re looking for? Contact us and we’ll be happy to help.

Orders

How do I place an order?
Simply browse our collections, add your favourite items to the cart, and proceed to checkout. We accept all major credit cards and PayPal.

Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@baddingaurora.com.

How will I know my order was confirmed?
You will receive an email confirmation immediately after placing your order. Please check your spam folder if you don’t see it.

Delivery

How long does delivery take?
Standard delivery takes 15–25 business days. For more details, please visit our Delivery & Shipping page.

Do you ship to my country?
We ship to all EU countries, the UK, Switzerland, and Norway.

Will I receive a tracking number?
Yes, once your order is dispatched you will receive a tracking number by email.

Products

What materials are your products made from?
Our bedding is crafted from premium materials including Egyptian cotton, known for its exceptional softness and durability.

How do I choose the right size?
Please refer to our Size Guide for detailed measurements for EU, UK, and US bed sizes.

Returns

What is your return policy?
We accept returns within 30 days of delivery for unused, unwashed items in original packaging. Visit our Returns page for full details.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.